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Counselling

Counselling

We believe counselling can be very useful in many circumstances, and encourage staff to utilise the counselling that is available via UCT to minimise any stressors (work or personal) that might impact on their overall well-being.

What is the UCT Employee Health and Wellness Programme (EHWP)?

The UCT Employee Health and Wellness Programme is a confidential work / life resource / benefit provided by UCT for employees at no cost to the employee.

What is the purpose of the counselling?

The goal of the counselling is to offer confidential and experienced help with the resolution of personal, as well as problems that are affecting work, or has the potential to affect work. Counselling can help most troubled employees find new alternatives and other resources to deal more effectively with their problems. These problems could include: marital and family conflicts, emotional problems, illness, financial difficulties, drug and alcohol abuse, job stress and burnout, legal difficulties, eldercare, childcare, parenting issues, balancing work and family, depression, anxiety, HIV/AIDS, compulsive gambling, and other major life changes.

The counselling process is designed to help people understand or overcome their personal problems. Such problems, if left unresolved can result in family disruption, job loss, and severe health problems.

Telephonic counselling

The University, through the Organisational Health and Wellness office, offers support for its employees through access to a toll-free telephonic counselling service.

UCT's toll-free number is 0801 113 945, employees can also send a USSD code *134*905# to request a call back.

Learn more about the toll-free counselling service.

On-site counsellor

The on-site counsellor will be available every Wednesday from 09h00 – 13h00 and will be stationed in the Bremner building. Should you wish to make an appointment to see the counsellor, please contact Susan Williams on susan.williams@uct.ac.za or extension 4376.

Eligibility - Who can use the counselling?

The counselling is open to all employees and members of their immediate family (classified as spouse / life partner and minor children).

Programme integrity and confidentiality

As privacy and confidentiality is the foundation of the Organisational Health and Wellness office, all contacts with the UCT counselling process are guaranteed absolute confidentiality. Information shared with a counsellor will not be disclosed to anyone without your written consent, unless required by law. To ensure privacy, counselling records are kept as separate records, and counselling information is not included in medical records or personnel files.

Voluntary

The decision to participate in counselling is voluntary and up to the individual employee or family member. A recommendation may be made from a third party, but the final decision is the employee's as to whether to make use of the service or not.

Contacting the Organisational Health and Wellness office for counselling

For more information, please feel free to contact Blanche Claasen-Hoskins on (021) 650 5685, or via e-mail: blanche.claasen-hoskins@uct.ac.za.

Page last updated: 2 February 2017